Anyone else having job engine issues affecting polling.

Which log file specifically did you find this in?

This was in the Job Engine v2 log

Had a look in my C:\ProgramData\SolarWinds\JobEngine.v2\Logs\SolarWinds.JobEngineService_v2023_2.log, no matching record, is that's the one you were looking at might be an environmental thing

hmm. That actually doesn't surprise me. I'm going to try some repairs later tonight. Hopefully it'll fix the issue. Thanks for the help

I am experiencing similar polling frustrations on 2023.2.

Since upgrading I now often experience issues where polling randomly stops for all nodes on a specific poller.

When this occurs there's no indication in the Solarwinds poller health stats to indicate a problem. We are therefore having to manually monitor the LastSystemUpTimePollUtc values for our nodes in the SQL DB to spot this issue.

Restarting the services on the affected poller resumes polling for nodes on that poller.

I have a case open with Support and they have advised it is a known issue in version 2023.2 and their developers are currently working on a fix for this. I assume it's also still applicable on 2023.2.1.

For anyone looking to upgrade to 2023.2 (or 2023.2.1) I would hold off!!

It's good to know we aren't alone.  Please share the word because it's a bug. We have 2 cases with support and we are even involved with their upper support management team and they are refusing to send this up to their developers. 

I'm done butting heads with support.  

Just realized you mentioned that they told you it's a known issue. Because they never told me on 2 tickets I have with them. What's your ticket number if you don't mind me asking? I'd like to mention it on my ticket so they can correlate this. 

aLTeReGo Would you have any further information on this by chance? Is there any issues that are known with the current NPM? Apparently I'm not the only one having unreliable polling in our environment. And I was just curious to know if possibly there is anything known and anything with development currently? Looks like someone on my thread mentioned that they where told development is working on a fix?? 

I just wanted to ask as this is extremely impactful and currently gives us no trust in the data polled. Polling just keeps stopping on its own. And a long list of things have all been tried and every last attempt to fix has failed. 

Have you tried gathering the logs and then submitting Orion Insights?  Just to check if there would be potentially environmental issues that you can eliminate to improve the Polling?

No, I have not because we have manually checked everything. We have multiple tickets with support many escalated all the way to the top and support doesn't believe it to be environmental. Which is something we share or it would of shown itself more widely. This is in the mechanism of the software itself. Where there is no log that explains why it happens but it does. 

The biggest thing I've found is that this wasn't an issue at all on the previous version. And had I known this new version has polling issues I would of not upgraded or if I caught this sooner I would have reverted everything back to the previous version. But I only figured it out after my server team deleted our backups we had done previous to upgrading.

Digging around thwack I'm finding the issue isn't only me there are others with very similar if not the same problem we are seeing. All different things that keep further proving a bug of sorts on this version. If it was environmental the issue would of just been us. 

That's why I'm going everywhere I can and trying all the KB articles etc to try to fix this. Or get the attention of developers so they can look into this.