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Issue is In/Out Avg bps Step Chart

haris_salim over 2 years ago

Dear Thwack Community,

We have upgraded to the latest NPM version but are facing an issue. The step chart of the avg in/out bps of any interface does not sync with the time on x-axis. The values polled are ok but the graphs show these values as if they were polled 5 hours ago. May be there is some issue with the GMT thi because, we are using it in GMT+5.

Please need help with this. All other graphs are ok.

Thanks in advance.

Regards

Harry

Top Replies

terryk over 2 years ago in reply to haris_salim +1

I would check the time on all Orion servers and the database server to ensure that are all using the same time and timezones. Try a different browser or use the browser on the Orion server to ensure…

0 haris_salim over 2 years ago

Any help provided would be appreciated.

@dmvrtisjr tosborne3 @dmvrtisjr
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0 terryk over 2 years ago in reply to haris_salim

I would check the time on all Orion servers and the database server to ensure that are all using the same time and timezones.

Try a different browser or use the browser on the Orion server to ensure the issue is not local you your desktop.

Also try the new perfstack type charts to see if they exhibit the same issue.

Terry Kay

Loop1
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0 haris_salim over 2 years ago in reply to terryk

Dear terryk ,

thankyou very much for the reply. Both the application and database server have their time synched with NTP server. We have checked it on multiple browsers and different end devices. Graphs of perfstack and Avg bit/sec (step chart) do not match wrt time. Perfstack shows real time values whereas the step chart shows the same values but with a difference of 5 hours and that is due to the reason that we are in GMT+5 zone. Could not find any setting where i ca adjust this time.

Although we have opened a ticket with SW Support but they have been unable to resolve despite multiple reminders and many days have passed.

Lets see what can be done next.
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0 Defieguy@91 over 2 years ago in reply to haris_salim

hi run database maintenance manually once , this might solve your problem. Just give it a try.
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