Physically device is UP, in Solarwinds its showing Down

Question

Hello Everyone,

I am new to Solarwinds facing this issue need your support in this, I have few nodes which are shown as down. But when I try to ping them from my machine, they are pingable checked with Notwork Administrator they informed device is Up.

brscott · Answer

Future note:

Once you get the node added and working.  When you do a list resources, you have the option of using ICMP or SNMP for the up/down status.

I cannot say which is better.  Networking people will always chose ICMP, but as the monitoring guy, I prefer SNMP.

The advantage of ICMP is that the device will show green even if something is wrong with snmp.

The advantage if SNMP is that the device will show red, so that you know something is wrong with snmp.

It's just a matter of perspective.  If you want the best of both worlds, then you can choose ICMP, and add another monitor for SNMP, such as using SAM or maybe UnDP.

brscott · Answer

So either something, like a firewall, is blocking the connection OR you have the snmp community wrong.

You likely have an snmp GUI tool on your orion server at:

C:\Program Files (x86)\SolarWinds\Orion\SnmpWalk.exe

You can use that for testing.  It won't help you tell the difference between a firewall block or a wrong community, but it takes the Orion processes out of the picture, since it's a stand alone utility.

kumar07 · Answer

I have deleted the existing node and tried to add once , but i'm getting SNMP error, could anyone help me on this how can I sort it out this issue.