After upgrade of Solarwinds to NPM 12.3, SNMPtraps from Solarwinds are not working properly.

Question

Hi,

We recently upgraded Solarwinds NPM and SAM to 12.3 and 6.7.  Post that the alerts that are send as SNMPtraps from Solarwinds is not working. The IP address and NodeID information in the traps are not getting interpreted correctly.

Below is the sample SNMPtrap received: As you can see $3 and $4 are not getting populated correctly. I'm using the "Forwardsyslog.trap" template in the Orion alert configuration and no modification made to the file. However, the traps works for some. Ideally I should be getting the IP address of the server "abcdsever.com" at the $s field.

1 = ".1.3.6.1.4.1.11307"
2 = "abcdserver.com"
3 = "${Node.IP_Address}"
4 = "${Node.NodeID}"
5 = "abcdserver.com"
IPaddress = "10.144.44.63"
6 = "Node"
7 = "1158"
8 = "Platform&abcdserver.com&Node status is Up.&CRITICAL"
9 = "Alert: Node Down AlertType: Node Status ${Message}"

The configuration was working fine till the upgrade.

Anyone faced the issue with NPM 12.3 and SAM 6.7?

Thanks,

Deepthi

@aLTeReGo

@danielleh

aLTeReGo · Answer

Have you confirmed that the trap source IP address is the same IP address that the node is managed by in Orion?

superfly · Answer

You could try and use these variables instead

${N=SwisEntity;M=IP_Address}

${N=SwisEntity;M=NodeID}

bkyle · Answer

If you simulate the alert action, does it look correct?