What should I look for when troubleshooting why NPM doesn't show the hardware status of a Cisco WS-C2960-8TC-L?

NPM isn't showing the current hardware status of a WS-C2960-8TC-L switch.

NPM says it's successfully testing / validating snmp-v3 credentials configured on it for monitoring the switch.  And NCM is successfully backing up the switch.

I've forced it to poll manually, which completed successfully.  It lists interfaces it's discovered successfully.  But it doesn't show the hardware status.

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The Device Template is set to Auto Determine, which works fine for all my other 2960's.  Do I need to build/select a custom template, or to manually select a specific template to get NPM to show its current hardware status?

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