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No Admin Access

I am currently running version 8.5 with Hotfix 1. I also performed the steps to utilize AD integration. However, I cannot seem to access the admin page now. I used to be able to logout and login using the local admin password to access the admin section. Now if I do that it automatically logs me back in using my AD credentials

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ktucker

I am having the same problem.

It appears that the original local account/passwords are not working.

Even if you logout, and use the Orion login page, the Domain\Everyone is superseeding the Orion login credentials

tdanner

We've seen this issue too. It will be addressed in hotfix 2.

charlesdf22

I applied the patch from Hotfix 2 released yesterday to no avail. Any other ideas?

EverestM

We've seen this issue as well - but for us, we had already changed the toolbar option for some accounts to show the ADMIN toolbar so we were able to admin using those accounts.

Additionally, we're able to logout/login using admin account if it's done using a web browser opened locally on the same computer running Orion.

Everest

jainsworth

I had the same issue after upgrading to 8.5 this past Friday. Called into Support and they had me apply the Hotfix. They stayed on the phone with me to verify it worked, and it did.

Since then, no issues.

charlesdf22

It actually looks like the link that was posted for Hotfix2 was for Hotfix 1. I downloaded the updated hotfix and it appears to be working now.

mark_wiggans

that is good to hear- Were you using the link in your customer portal?

charlesdf22

this time I was. I guess it took a day or so for the file to be updated.