Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

8.5.1 web site stops working after a day!

Hello, updated from 8.1 to 8.5.1 with SP3. My customised .asp front page works fine for 1 day and then the next day it doesn't work. I believe its the customised web site because if I log in with a different user that doesn't have this customised front page it works.

The error I get is:

Orion Website Error

An error has occurred with the Orion website.
Additional Information

System.ArgumentOutOfRangeException: Length cannot be less than zero.
Parameter name: length
   at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
   at SolarWinds.Orion.Web.ResourceTemplate.InitLegacy(String physicalPath, String& myTitle, String& upgradePath, Boolean& loadAsynchronously)
   at SolarWinds.Orion.Web.ResourceTemplate..ctor(String virtualPath, IEnumerable`1 interfaces)
   at SolarWinds.Orion.Web.ResourceTemplate.CreateLegacy(String virtualPath, IEnumerable`1 requiredInterfaces)
   at Orion_ResourceContainer.ResourcePlaceHolder_DataBind(Object sender, EventArgs e)
   at System.Web.UI.Control.OnDataBinding(EventArgs e)
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.WebControls.Repeater.CreateItem(Int32 itemIndex, ListItemType itemType, Boolean dataBind, Object dataItem)
   at System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource)
   at System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e)
   at System.Web.UI.WebControls.Repeater.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at Orion_ResourceContainer.DataBind()
   at Orion_SummaryView.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

I have checked the OrionWeb.log;

2008-06-12 11:08:28,546 [10] ERROR ASP.global_asax - Application_Start
2008-06-12 11:08:35,906 [10] ERROR ASP.global_asax - Session_Start
2008-06-12 11:14:54,187 [10] ERROR ASP.global_asax - Session_Start
2008-06-12 11:15:02,343 [10] ERROR SolarWinds.Orion.Web.ResourceTemplate - Exception loading legacy resource at \NetPerfMon\Resources\0-1-NodeLists\07-Customer Table.Resource: System.IO.FileNotFoundException: Could not find file 'C:\InetPub\SolarWinds\NetPerfMon\Resources\0-1-NodeLists\07-Customer Table.Resource'.
File name: 'C:\InetPub\SolarWinds\NetPerfMon\Resources\0-1-NodeLists\07-Customer Table.Resource'
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileInfo.get_Length()
   at SolarWinds.Orion.Web.ResourceTemplate.InitLegacy(String physicalPath, String& myTitle, String& upgradePath)
   at SolarWinds.Orion.Web.ResourceTemplate..ctor(String virtualPath, IEnumerable`1 interfaces)
2008-06-12 11:17:36,671 [1] ERROR SolarWinds.Orion.Web.ResourceTemplate - Exception loading legacy resource at \NetPerfMon\Resources\0-1-NodeLists\05-Customer Table.Resource: System.IO.FileNotFoundException: Could not find file 'C:\InetPub\SolarWinds\NetPerfMon\Resources\0-1-NodeLists\05-Customer Table.Resource'.
File name: 'C:\InetPub\SolarWinds\NetPerfMon\Resources\0-1-NodeLists\05-Customer Table.Resource'
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileInfo.get_Length()
   at SolarWinds.Orion.Web.ResourceTemplate.InitLegacy(String physicalPath, String& myTitle, String& upgradePath)
   at SolarWinds.Orion.Web.ResourceTemplate..ctor(String virtualPath, IEnumerable`1 interfaces)
2008-06-12 11:18:36,187 [10] ERROR SolarWinds.Orion.Web.ResourceTemplate - Exception loading legacy resource at \NetPerfMon\Resources\0-1-NodeLists\06-Customer Table.Resource: System.IO.FileNotFoundException: Could not find file 'C:\InetPub\SolarWinds\NetPerfMon\Resources\0-1-NodeLists\06-Customer Table.Resource'.
File name: 'C:\InetPub\SolarWinds\NetPerfMon\Resources\0-1-NodeLists\06-Customer Table.Resource'
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileInfo.get_Length()
   at SolarWinds.Orion.Web.ResourceTemplate.InitLegacy(String physicalPath, String& myTitle, String& upgradePath)
   at SolarWinds.Orion.Web.ResourceTemplate..ctor(String virtualPath, IEnumerable`1 interfaces)
2008-06-12 11:20:33,859 [10] ERROR ClassicSiteProxy - Exception requesting Server/.../DatabaseDetails.asp.
System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at ClassicSiteProxy.FetchPage(HttpContext context, String pathAndQuery, Boolean allowPostThrough, Boolean followRedirects)
2008-06-12 11:20:33,890 [10] ERROR ASP.global_asax - Application_Error
System.Web.HttpException: Error executing child request for /Orion/Admin/AdminProxy.aspx. ---> System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at ClassicSiteProxy.FetchPage(HttpContext context, String pathAndQuery, Boolean allowPostThrough, Boolean followRedirects)
   at ClassicSiteProxy.FetchPage(HttpContext context, String pathAndQuery, Boolean allowPostThrough)
   at Orion_Admin_AdminProxy.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   --- End of inner exception stack trace ---

Now if I use the config tool for the web site and reload the custom resources, it works again. However will fail the next day.

Any ideas?

Find more posts tagged with

Accepted answers

All comments

joehanly

Are you running Netflow by any chance ?

-J

videotech

No mate, no NetFlow. Very confused why this seems to happen after a day. I have Engineers Toolset installed on the same server, never had this problem with 8.1.

joehanly

I would please advise you to open a support ticket at http://www.solarwinds.com/support/ticket

To help suuport please attach your screen shot and diagnostics.

Go to:
C:\Inetpub\SolarWinds
and open the web.config file . Do a search for the word "WARN",

threshold value="WARN" />

Change WARN to DEBUG and save the file.

Then , go to
C:\Program Files\SolarWinds\Orion
and run the program called SolarwindsDiagnostics.exe It will create a

.zip file called SolarwindsDiagnostics.zip attach this file to the case and

return it to us.

Next go back to:

C:\Inetpub\SolarWinds
and open the web.config file with notepad, and change the DEBUG back to WARN,

and save the file.

Cheers

videotech

This is done mate. Case opened. Hope you can help.

joehanly

Do you have a case Number ?

videotech

#47368 - "8.5.1 web site stops working after a day!"

I have sent over the diag file.

Thanks.

olegLux

Hello. Can you tell How to fix this problem? I have similar trouble.

mark_wiggans

Hello. Can you tell How to fix this problem? I have similar trouble.

The top error refers to a an older asp legacy resource that no longer worked in 8.5.1.-

You should open a ticket and attach the diagnostics to determine which resource is giving you trouble.

C:\\ Program Files- SolarWinds- Orion- SolarWinds Diagnostics.exe

olegLux

Maybe i can fix it by myself? I use trial version, and i haven't customer id

mark_wiggans

Could you psot a screenshot of the error you are getting and provide some details as to what you are doing when you receive the error? Reply -Options-Upload file ..... This might help us better determine what the issue is.

olegLux

After some hour web site stop working. I cant autorize, if i autorized site refresh very slow (about 5 min).

After I restarting ISS everething fine. I use win 2003 server, separeted database server(sql 2005 sp2), Orion 9 sp2 trial, and application monitor 2 trial.

When i install update for Orion i have error about update asp, then i reboot server and reinstall update.

I found error only in OrionWeb.log, thi error reproduce permanently

2008-08-23 14:14:24,653 [6] ERROR ASP.global_asax - Application_Start
2008-08-23 14:14:29,356 [6] ERROR ASP.global_asax - Session_Start
2008-08-23 14:18:42,361 [1] ERROR ASP.global_asax - Session_Start
2008-08-23 14:23:07,850 [6] WARN SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=5
2008-08-23 14:23:44,601 [1] WARN SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=1000
2008-08-23 14:24:00,258 [6] WARN SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=1002
2008-08-23 14:24:26,774 [6] WARN SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=1002
2008-08-23 14:24:49,180 [6] WARN SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=1000
2008-08-23 14:25:05,509 [6] WARN SolarWinds.Orion.Web.DAL.ViewsDAL - No views found with ViewID=1001
2008-08-23 14:31:40,671 [6] ERROR ASP.global_asax - Session_Start
2008-08-23 14:31:55,513 [1] WARN SolarWinds.Orion.Web.DAL.ResourcePropertiesDAL - No resources found for ViewID=5
2008-08-23 14:39:40,081 [1] ERROR ASP.global_asax - Session_End
2008-08-23 14:50:20,084 [1] ERROR ASP.global_asax - Session_End
2008-08-23 14:57:20,092 [6] ERROR ASP.global_asax - Session_End
2008-08-23 16:09:10,940 [1] ERROR ASP.global_asax - Session_Start
2008-08-23 16:10:39,317 [1] ERROR ASP.global_asax - Session_Start

mark_wiggans

This sometimes means there is a 0 in the resource properties table. This can be verified by pulling some diagnostics and looking within the results-------Drill into the DB folder-> ResourceProperties.csv to see if there are in fact 0s in there.

olegLux

i attach data from ResourceProperties table. evrething fine with this table?

ResourceProperties.zip