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Orion 9.1 & Application Monitor

I've run into a snag trying to upgrade my Orion 9.0 to Orion 9.1. I still had Application Monitor installed on my Orion server and it seems I can neither install Orion 9.1 with AM installed, nor can I uninstall AM. So I guess you could say I'm stuck. I'm happy to get rid of AM, but there doesn't appear to be any method of uninstalling it. What's the recommended method of uninstalling AM if there's no "Uninstall" showing up in Add/Remove Programs?

AppMon.jpg

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juliandaniel

Had the same issue yesterday with my old AM but I had it in Add/Remove. Once done it installed fine

Julian

tdanner

To trick the Orion 9.1 installer into thinking AppMon is not installed, delete this registry key:

HKLM\SOFTWARE\SolarWinds\Orion\Application Monitor

Now you need to manually remove AppMon. This set of steps should do an adequate job of that:

Delete the AppMon poller service: "sc delete OrionAppPoller"
Delete the Add/Remove Programs entry: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{CDC35801-8701-4D76-BAD7-F5B7F9E39827} and HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CDC35801-8701-4D76-BAD7-F5B7F9E39827}.
Delete the OrionApplicationMonitor directory under Program Files\SolarWinds\Orion.
Delete the website directories: \Inetpub\SolarWinds\ApplicationMonitor and \Inetpub\SolarWinds\Orion\AppMon.
Delete a bunch of files in the Program Files\SolarWinds\Orion directory:
1. Application Monitor Initial Configuration.NPMWebBackup
2. ApplicationMonitor.DBStructure
3. ApplicationMonitor-WebSite.zip
4. Applications-NetPerfMon.Charts
5. AppPollerService.exe
6. SolarWinds.ConfigurationWizard.Plugin.AppMon.dll

Now you should be all set to upgrade to 9.1.

aLTeReGo

That worked like a charm! Thanks for all your help.

savell

I have the same issue - thanks for the instructions Tim!

Dave.

aLTeReGo

Quick follow-up. Do you know what tables need to be dropped from the database for AM? Also, instructions on how to drop those tables would be great too. Thanks.

JasonKV

I had a number of issues/questions.

Would these instructions be the same for uninstalling from a HSB system? I was testing this uninstall on the HSB before doing it to the running production machine. There seems to be a few missing files.

1. Deleting the AppMon poller service using the command mentioned returned an error that there was no such service.
2. There was not an OrionApplicationMonitor directory in the Orion Folder
3. Both Folders mentioned in step 4 were not present
4. All the files in step 5 were not present.

Its confusing to me as the registry keys mentioned were present and the program was listed in the Add/Remove programs window prior to preforming any steps. I belive this could be because the machine is a HSB system or it had previously been uninstalled?

Thanks in advance.

Jason

tdanner

Strange - so you had the registry keys for AppMon but none of the files?

Are you able to upgrade to 9.1 now?

JasonKV

I have been unable to test 9.1 install yet as this will require an off hours scheduled time frame to install. If files are not present and reg files are deleted this should be a clean manual uninstall ? I will perform this on main pollers over the next few days and get back to you on if the same issues were present.

ravirsc

Thanks, It works for me also.

Ravi