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Email attempt failed for alert in "Test Fire Alert"

strcdply

I have created and advanced alert with the following trigger conditions:

Trigger Alert when all of the following apply

Node Status is equal to Down

Triger Alert when any of the following apply

field DNS is equal to value <server1>

field DNS is equal to value <server2>

field DNS is equal to value <server3>

I created two trigger actions: email and windows event log. When I test the alert using the "Test Alert Trigger" in "Test Fire Alert" the event log is written to sucessfully, but I get the following error regarding the email trigger action:

Email attempt faied for alert ...

and

Could not prepare the action for action type EMail to test alert.

I have verified the following:

1) My basic alerts are using the same SMTP and alerts are being sent out successfully

2) I have telneted into port 25 from my Orion server to the SMTP server successfully.

Find more posts tagged with

advance_alerts

e-mail_notification

Accepted answers

strcdply

I ended up calling support. The adv alert engine did not like:

field DNS is equal to value <server1>

but preferred:

Node Name is equal to <server1>

Thanks for your responses.

All comments

menz

Please post a few screenshots of your advanced email setup.

JasonKV

I belive we had a similar problem when our virus scan/security program was updated. You may want to check that the outbound traffic on that server through port 25 is working. I will try to find in my notes exactly what are problem was but you may want to take a look at your firewall settings on that machine/sercurity policies.

strcdply

I ended up calling support. The adv alert engine did not like:

field DNS is equal to value <server1>

but preferred:

Node Name is equal to <server1>

Thanks for your responses.