Netpath Cannot Make Direct Connection

Question

I have had issues with Netpath for several months and after two or three unresolved tickets with Solarwinds support I am hoping someone on Thwack may have had similar issues and might offer some suggestions.

For reasons unknown to me most of the monitors I had set up to remote sites stopped working. The sites have two different carriers so I can't pin it solely on one provider. I have one probe ( the Orion Server) located in corporate data center so I can rule out a remote probe issue.

I noticed the error pictured Below:

I was able to get some sites working after running an NMAP scan to find open ports on the routers. I did not have to do this when I initially upgraded to NMP 12.1 or whatever version provided Netpath.

If I use a PC behind the routers I can get the Netpath to work. Unfortunately I do not have testing PCs on all of our sites. I am working on that as it seems to be an easier solution to this problem.

Regards,

John

jwheat71 · Answer

Identifying a unicast broadcast is the most info I’ve been given to date with regard to Netpath. It seems I may have resolved the issue by setting up the probes to use a switch and or PC behind the carrier router and it seems to be working so far with the few I have set up.

-  John Wheat

jamesatloop1 · Answer

Its not just about the ports my friend. Are you sure you have permissions to spit unicast packets across your network?