Trouble adding Alpha UPS

Question

Here's a nice generic problem.  When I try to add a node, more specificly a Alpha UPS with an SNMP management module, I get "cannot communicate with device using XYZ SNMP string" or such.

Yet when I take an existing monitored node and change the IP address to the same one that Orion just refused to add, it accepts it, polls it and rediscovers without any issues.  It picks up correct info and everything.  I've verified that I'm using the correct SNMP version and RW string.

Its not a license issue (255 or so out of 500 license).  I'm getting around this by adding a test cisco router (which I can add with no issue) and then changing the IP address to the Alpha UPS.

Has anyone else had this issue?

Michael Kocsis

FormerMember · Answer

Can you repost?  The software that runs Thwack has a bug such that if you use IE6 and no SP2 installed there are issues. Please use FireFox to post until we can get this patched.

mkocsis · Answer

FormerMember · Answer

Have you applied all the Hotfixes?  There's a problem with adding devices using SNMP v1 using Add a Node.  Discovery uses different code so it works.  The Hotfix 3 remedies this problem.