Soap Api Call to BMC remedy 8.1

Question

Hi Everyone, I am using NPM12.2 and needs to integrate BMC remedy 8.1 . BMC team has provided the https-Post SOAP URL and I have tested it with SoapUI tool and it is working fine to create the incident. But when I tried the same XML code in NPM alert action in http-Post body, the action is successful but nothing happens in Remedy and no incident is created. Please help urgently if any one experienced it. The URL is test:8080/.../ARService Please find the code below testuser *** ? ? ? testuser Infrastructure Event test user Test from NPM Test from NPM XYZ ABC CREATE Other

adam.beedell · Answer

Havnt used soap at all, havnt used remedy in quite some years - That said I'm doing integration work at the moment.

Try your payload in Postman, if it works set the body to "x-www-form-urlencoded" and then if it doesnt work, that's probably your issue.

The POST action in SLW has old information in the header and no real way to change it, however you can send your payload data to a powershell script or something simmilar and let that generate the rest of the POST in whatever format is needed

abdhijasharma · Answer

Hi mdazamnoorani@yahoo.com​,

We are trying to get this integration done, but seems like we are stuck in the same place where you were.

Were u able to complete the integration? If yes, then could you share the exact method for doing it.

Cheers,

simon.burrows · Answer

Hi There

Would like to know if you go this working, as I am planning on doing the same.

Thanks