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How to upgrade NPM from 10.7 to the latest 11.5?

Hi all,

I'm still running the old older NPM 10.7. I want to upgrade it to the latest 11.5. Is there an upgrade fee? Where to download the non-demo software? Thanks.

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Accepted answers

clubjuggle

If you are under current maintenance, the upgrade is free. The download file is available through the customer portal at https://customerportal.solarwinds.com/home.

All comments

clubjuggle

If you are under current maintenance, the upgrade is free. The download file is available through the customer portal at https://customerportal.solarwinds.com/home.

mrs.alterego

Keep in mind that you'll want to upgrade in order, outlined in this KB article.

danielleh

The new Product Upgrade Advisor might also be of assistance: https://customerportal.solarwinds.com/support/product-upgrade-advisor

cscoengineer

It depends. If you have only NPM than the recommended path is 10.7 -> 11.5. Of course, backup the database with SQL Studio.

But, being cautious, I would go from 10.7 -> 11.0 -> 11.5. If you have other modules, the upgrade can get a bit complicated and time consuming.

With one client, who was at 10.7 with NPM, but also had SAM, NCM, NTA, IPAM, and VNQM - it took about 5 hours to complete the upgrades.

karem

Hi,

I'm still running the old older NPM 10.7, NTA 4.0.2 and NCM 7.2.2.

I want to upgrade them to the latest version 2020.2.4.

Can you help me what is the best way to do that?