We have Fortigate Firewalls that have a Warning banner before login is accepted (You must type 'a') after sending your login credentials. Because of that, the Orion NCM Config Download is failing to get the download. Here is the Trace file: [7/20/2011 11:55:20 AM] -----------------NCM 6.1------------------- [7/20/2011 11:55:20 AM] UseCustomMorePromptBehaviour: False [7/20/2011 11:55:20 AM] Login Attempts: 1 [7/20/2011 11:55:20 AM] Custom UserName Prompt: [7/20/2011 11:55:20 AM] Device Template: Fortigate-1.3.6.1.4.1.12356.ConfigMgmt-Commands [7/20/2011 11:55:20 AM] System Name: caca2 [7/20/2011 11:55:20 AM] System Description: Fgt1000a Cluster [7/20/2011 11:55:20 AM] System OID: 1.3.6.1.4.1.12356.101.1.10001 [7/20/2011 11:55:20 AM] OS Image: [7/20/2011 11:55:20 AM] OS Version: [7/20/2011 11:55:20 AM] Menu-Based mode=False [7/20/2011 11:55:20 AM] FreezeLoginForPreCommands mode= False [7/20/2011 11:55:20 AM] -->StateChange: Connecting to server<-- [7/20/2011 11:55:21 AM] Got HostFingerPrint: 81:05:58:e0:04:1c:27:64:3a:1d:a1:c3:5f:47:43:72 [7/20/2011 11:55:21 AM] SWTelnet9 Crypto Information Begin [7/20/2011 11:55:21 AM] Protocol = SSH2 [7/20/2011 11:55:21 AM] RemoteName = SSH-2.0-2VfVtZcjR0GL7 [7/20/2011 11:55:21 AM] SCcipher = aes128-cbc [7/20/2011 11:55:21 AM] CSCipher = aes128-cbc [7/20/2011 11:55:21 AM] Keys = ssh-rsa [7/20/2011 11:55:21 AM] SWTelnet9 Crypto Information End [7/20/2011 11:55:21 AM] -->StateChange: Connected to server - idle [7/20/2011 11:55:21 AM] --> [7/20/2011 11:55:21 AM] ProcessLogin State: 0 [7/20/2011 11:55:21 AM] --> [7/20/2011 11:55:21 AM] --> Use of this computer system indicates that you have read these terms and agree [7/20/2011 11:55:21 AM] --> to be bound by them. Use of this computer system is restricted to authorized [7/20/2011 11:55:21 AM] --> users only. All activity is logged and regularly checked by systems personnel. [7/20/2011 11:55:21 AM] --> Individuals using this computer system without authority or in excess of their [7/20/2011 11:55:21 AM] --> authority may, at Halogen's sole discretion, have their use revoked. If, via [7/20/2011 11:55:21 AM] --> use of this computer system, you make illegal services available or negatively [7/20/2011 11:55:21 AM] --> impact the performance of this computer system or its services, Halogen reserves [7/20/2011 11:55:21 AM] --> the right to seek all available legal remedies. [7/20/2011 11:55:21 AM] --> [7/20/2011 11:55:21 AM] --> (Press 'a' to accept): [7/20/2011 11:55:21 AM] ProcessLogin State: 0 [7/20/2011 11:55:22 AM] TimerTick: mstrData= State=3 - Connected to server - idle [7/20/2011 11:55:22 AM] Pending Disconnect = False [7/20/2011 11:55:22 AM] Sending to get a banner! [7/20/2011 11:55:22 AM] [7/20/2011 11:55:22 AM] --> [7/20/2011 11:55:22 AM] --> [7/20/2011 11:55:22 AM] ProcessLogin State: 0 [7/20/2011 11:55:22 AM] Disconnected - From: 10.200.200.254 [7/20/2011 11:55:23 AM] -----------------NCM 6.1------------------- [7/20/2011 11:55:23 AM] UseCustomMorePromptBehaviour: False [7/20/2011 11:55:23 AM] Login Attempts: 1 [7/20/2011 11:55:23 AM] Custom UserName Prompt: [7/20/2011 11:55:23 AM] Device Template: Fortigate-1.3.6.1.4.1.12356.ConfigMgmt-Commands [7/20/2011 11:55:23 AM] System Name: caca2 [7/20/2011 11:55:23 AM] System Description: Fgt1000a Cluster [7/20/2011 11:55:23 AM] System OID: 1.3.6.1.4.1.12356.101.1.10001 [7/20/2011 11:55:23 AM] OS Image: [7/20/2011 11:55:23 AM] OS Version: [7/20/2011 11:55:23 AM] Menu-Based mode=False [7/20/2011 11:55:23 AM] FreezeLoginForPreCommands mode= False [7/20/2011 11:55:23 AM] -->StateChange: Connecting to server<-- [7/20/2011 11:55:23 AM] Got HostFingerPrint: 81:05:58:e0:04:1c:27:64:3a:1d:a1:c3:5f:47:43:72 [7/20/2011 11:55:23 AM] SWTelnet9 Crypto Information Begin [7/20/2011 11:55:23 AM] Protocol = SSH2 [7/20/2011 11:55:23 AM] RemoteName = SSH-2.0-2VfVtZcjR0GL7 [7/20/2011 11:55:23 AM] SCcipher = aes128-cbc [7/20/2011 11:55:23 AM] CSCipher = aes128-cbc [7/20/2011 11:55:23 AM] Keys = ssh-rsa [7/20/2011 11:55:23 AM] SWTelnet9 Crypto Information End [7/20/2011 11:55:23 AM] -->StateChange: Connected to server - idle [7/20/2011 11:55:23 AM] --> [7/20/2011 11:55:23 AM] ProcessLogin State: 0 [7/20/2011 11:55:23 AM] --> [7/20/2011 11:55:23 AM] --> Use of this computer system indicates that you have read these terms and agree [7/20/2011 11:55:23 AM] --> to be bound by them. Use of this computer system is restricted to authorized [7/20/2011 11:55:23 AM] --> users only. All activity is logged and regularly checked by systems personnel. [7/20/2011 11:55:23 AM] --> Individuals using this computer system without authority or in excess of their [7/20/2011 11:55:23 AM] --> authority may, at Halogen's sole discretion, have their use revoked. If, via [7/20/2011 11:55:23 AM] --> use of this computer system, you make illegal services available or negatively [7/20/2011 11:55:23 AM] --> impact the performance of this computer system or its services, Halogen reserves [7/20/2011 11:55:23 AM] --> the right to seek all available legal remedies. [7/20/2011 11:55:23 AM] --> [7/20/2011 11:55:23 AM] --> (Press 'a' to accept): [7/20/2011 11:55:23 AM] ProcessLogin State: 0 [7/20/2011 11:55:24 AM] TimerTick: mstrData= State=3 - Connected to server - idle [7/20/2011 11:55:24 AM] Pending Disconnect = False [7/20/2011 11:55:24 AM] Sending to get a banner! [7/20/2011 11:55:24 AM] [7/20/2011 11:55:24 AM] --> [7/20/2011 11:55:24 AM] --> [7/20/2011 11:55:24 AM] ProcessLogin State: 0 [7/20/2011 11:55:25 AM] Disconnected - From: 10.200.200.254 [7/20/2011 11:55:25 AM] -----------------NCM 6.1------------------- [7/20/2011 11:55:25 AM] UseCustomMorePromptBehaviour: False [7/20/2011 11:55:25 AM] Login Attempts: 1 [7/20/2011 11:55:25 AM] Custom UserName Prompt: [7/20/2011 11:55:25 AM] Device Template: Fortigate-1.3.6.1.4.1.12356.ConfigMgmt-Commands [7/20/2011 11:55:25 AM] System Name: caca2 [7/20/2011 11:55:25 AM] System Description: Fgt1000a Cluster [7/20/2011 11:55:25 AM] System OID: 1.3.6.1.4.1.12356.101.1.10001 [7/20/2011 11:55:25 AM] OS Image: [7/20/2011 11:55:25 AM] OS Version: [7/20/2011 11:55:25 AM] Menu-Based mode=False [7/20/2011 11:55:25 AM] FreezeLoginForPreCommands mode= False [7/20/2011 11:55:25 AM] -->StateChange: Connecting to server<-- [7/20/2011 11:55:25 AM] Got HostFingerPrint: 81:05:58:e0:04:1c:27:64:3a:1d:a1:c3:5f:47:43:72 [7/20/2011 11:55:25 AM] SWTelnet9 Crypto Information Begin [7/20/2011 11:55:25 AM] Protocol = SSH2 [7/20/2011 11:55:25 AM] RemoteName = SSH-2.0-2VfVtZcjR0GL7 [7/20/2011 11:55:25 AM] SCcipher = aes128-cbc [7/20/2011 11:55:25 AM] CSCipher = aes128-cbc [7/20/2011 11:55:25 AM] Keys = ssh-rsa [7/20/2011 11:55:25 AM] SWTelnet9 Crypto Information End [7/20/2011 11:55:25 AM] -->StateChange: Connected to server - idle [7/20/2011 11:55:25 AM] --> [7/20/2011 11:55:25 AM] ProcessLogin State: 0 [7/20/2011 11:55:25 AM] --> [7/20/2011 11:55:25 AM] --> Use of this computer system indicates that you have read these terms and agree [7/20/2011 11:55:25 AM] --> to be bound by them. Use of this computer system is restricted to authorized [7/20/2011 11:55:25 AM] --> users only. All activity is logged and regularly checked by systems personnel. [7/20/2011 11:55:25 AM] --> Individuals using this computer system without authority or in excess of their [7/20/2011 11:55:25 AM] --> authority may, at Halogen's sole discretion, have their use revoked. If, via [7/20/2011 11:55:25 AM] --> use of this computer system, you make illegal services available or negatively [7/20/2011 11:55:25 AM] --> impact the performance of this computer system or its services, Halogen reserves [7/20/2011 11:55:25 AM] --> the right to seek all available legal remedies. [7/20/2011 11:55:25 AM] --> [7/20/2011 11:55:25 AM] --> (Press 'a' to accept): [7/20/2011 11:55:25 AM] ProcessLogin State: 0 [7/20/2011 11:55:26 AM] TimerTick: mstrData= State=3 - Connected to server - idle [7/20/2011 11:55:26 AM] Pending Disconnect = False [7/20/2011 11:55:26 AM] Sending to get a banner! [7/20/2011 11:55:26 AM] [7/20/2011 11:55:26 AM] --> [7/20/2011 11:55:26 AM] --> [7/20/2011 11:55:26 AM] ProcessLogin State: 0 [7/20/2011 11:55:27 AM] Disconnected - From: 10.200.200.254 How can I modify the Template to fix this issue ? Thanks in advance, Alex Martins

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Config Download is Failing on Fortigate Firewall

We have Fortigate Firewalls that have a Warning banner before login is accepted (You must type 'a') after sending your login credentials. Because of that, the Orion NCM Config Download is failing to get the download. Here is the Trace file:

[7/20/2011 11:55:20 AM] -----------------NCM 6.1-------------------
[7/20/2011 11:55:20 AM] UseCustomMorePromptBehaviour: False
[7/20/2011 11:55:20 AM] Login Attempts: 1
[7/20/2011 11:55:20 AM] Custom UserName Prompt:
[7/20/2011 11:55:20 AM] Device Template: Fortigate-1.3.6.1.4.1.12356.ConfigMgmt-Commands
[7/20/2011 11:55:20 AM] System Name: caca2
[7/20/2011 11:55:20 AM] System Description: Fgt1000a Cluster
[7/20/2011 11:55:20 AM] System OID: 1.3.6.1.4.1.12356.101.1.10001
[7/20/2011 11:55:20 AM] OS Image:
[7/20/2011 11:55:20 AM] OS Version:

[7/20/2011 11:55:20 AM] Menu-Based mode=False
[7/20/2011 11:55:20 AM] FreezeLoginForPreCommands mode= False
[7/20/2011 11:55:20 AM]
-->StateChange: Connecting to server<--

[7/20/2011 11:55:21 AM] Got HostFingerPrint: 81:05:58:e0:04:1c:27:64:3a:1d:a1:c3:5f:47:43:72
[7/20/2011 11:55:21 AM] SWTelnet9 Crypto Information Begin
[7/20/2011 11:55:21 AM] Protocol = SSH2
[7/20/2011 11:55:21 AM] RemoteName = SSH-2.0-2VfVtZcjR0GL7
[7/20/2011 11:55:21 AM] SCcipher = aes128-cbc
[7/20/2011 11:55:21 AM] CSCipher = aes128-cbc
[7/20/2011 11:55:21 AM] Keys = ssh-rsa
[7/20/2011 11:55:21 AM] SWTelnet9 Crypto Information End
[7/20/2011 11:55:21 AM]
-->StateChange: Connected to server - idle<--

[7/20/2011 11:55:21 AM] Solarwinds.Net SWTelnet9 Version 9.0.27
[7/20/2011 11:55:21 AM] Connected!
[7/20/2011 11:55:21 AM] -->
[7/20/2011 11:55:21 AM] -->
[7/20/2011 11:55:21 AM] ProcessLogin State: 0
[7/20/2011 11:55:21 AM] -->
[7/20/2011 11:55:21 AM] --> Use of this computer system indicates that you have read these terms and agree
[7/20/2011 11:55:21 AM] --> to be bound by them. Use of this computer system is restricted to authorized
[7/20/2011 11:55:21 AM] --> users only. All activity is logged and regularly checked by systems personnel.
[7/20/2011 11:55:21 AM] --> Individuals using this computer system without authority or in excess of their
[7/20/2011 11:55:21 AM] --> authority may, at Halogen's sole discretion, have their use revoked. If, via
[7/20/2011 11:55:21 AM] --> use of this computer system, you make illegal services available or negatively
[7/20/2011 11:55:21 AM] --> impact the performance of this computer system or its services, Halogen reserves
[7/20/2011 11:55:21 AM] --> the right to seek all available legal remedies.
[7/20/2011 11:55:21 AM] -->
[7/20/2011 11:55:21 AM] --> (Press 'a' to accept):
[7/20/2011 11:55:21 AM] ProcessLogin State: 0
[7/20/2011 11:55:22 AM] TimerTick: mstrData=< (Press 'a' to accept):> State=3 - Connected to server - idle
[7/20/2011 11:55:22 AM] Pending Disconnect = False
[7/20/2011 11:55:22 AM] Sending to get a banner!
[7/20/2011 11:55:22 AM] <--

[7/20/2011 11:55:22 AM] -->
[7/20/2011 11:55:22 AM] -->
[7/20/2011 11:55:22 AM] -->
[7/20/2011 11:55:22 AM] ProcessLogin State: 0
[7/20/2011 11:55:22 AM] Disconnected - From: 10.200.200.254
[7/20/2011 11:55:23 AM] -----------------NCM 6.1-------------------
[7/20/2011 11:55:23 AM] UseCustomMorePromptBehaviour: False
[7/20/2011 11:55:23 AM] Login Attempts: 1
[7/20/2011 11:55:23 AM] Custom UserName Prompt:
[7/20/2011 11:55:23 AM] Device Template: Fortigate-1.3.6.1.4.1.12356.ConfigMgmt-Commands
[7/20/2011 11:55:23 AM] System Name: caca2
[7/20/2011 11:55:23 AM] System Description: Fgt1000a Cluster
[7/20/2011 11:55:23 AM] System OID: 1.3.6.1.4.1.12356.101.1.10001
[7/20/2011 11:55:23 AM] OS Image:
[7/20/2011 11:55:23 AM] OS Version:

[7/20/2011 11:55:23 AM] Menu-Based mode=False
[7/20/2011 11:55:23 AM] FreezeLoginForPreCommands mode= False
[7/20/2011 11:55:23 AM]
-->StateChange: Connecting to server<--

[7/20/2011 11:55:23 AM] Got HostFingerPrint: 81:05:58:e0:04:1c:27:64:3a:1d:a1:c3:5f:47:43:72
[7/20/2011 11:55:23 AM] SWTelnet9 Crypto Information Begin
[7/20/2011 11:55:23 AM] Protocol = SSH2
[7/20/2011 11:55:23 AM] RemoteName = SSH-2.0-2VfVtZcjR0GL7
[7/20/2011 11:55:23 AM] SCcipher = aes128-cbc
[7/20/2011 11:55:23 AM] CSCipher = aes128-cbc
[7/20/2011 11:55:23 AM] Keys = ssh-rsa
[7/20/2011 11:55:23 AM] SWTelnet9 Crypto Information End
[7/20/2011 11:55:23 AM]
-->StateChange: Connected to server - idle<--

[7/20/2011 11:55:23 AM] Solarwinds.Net SWTelnet9 Version 9.0.27
[7/20/2011 11:55:23 AM] Connected!
[7/20/2011 11:55:23 AM] -->
[7/20/2011 11:55:23 AM] -->
[7/20/2011 11:55:23 AM] ProcessLogin State: 0
[7/20/2011 11:55:23 AM] -->
[7/20/2011 11:55:23 AM] --> Use of this computer system indicates that you have read these terms and agree
[7/20/2011 11:55:23 AM] --> to be bound by them. Use of this computer system is restricted to authorized
[7/20/2011 11:55:23 AM] --> users only. All activity is logged and regularly checked by systems personnel.
[7/20/2011 11:55:23 AM] --> Individuals using this computer system without authority or in excess of their
[7/20/2011 11:55:23 AM] --> authority may, at Halogen's sole discretion, have their use revoked. If, via
[7/20/2011 11:55:23 AM] --> use of this computer system, you make illegal services available or negatively
[7/20/2011 11:55:23 AM] --> impact the performance of this computer system or its services, Halogen reserves
[7/20/2011 11:55:23 AM] --> the right to seek all available legal remedies.
[7/20/2011 11:55:23 AM] -->
[7/20/2011 11:55:23 AM] --> (Press 'a' to accept):
[7/20/2011 11:55:23 AM] ProcessLogin State: 0
[7/20/2011 11:55:24 AM] TimerTick: mstrData=< (Press 'a' to accept):> State=3 - Connected to server - idle
[7/20/2011 11:55:24 AM] Pending Disconnect = False
[7/20/2011 11:55:24 AM] Sending to get a banner!
[7/20/2011 11:55:24 AM] <--

[7/20/2011 11:55:24 AM] -->
[7/20/2011 11:55:24 AM] -->
[7/20/2011 11:55:24 AM] -->
[7/20/2011 11:55:24 AM] ProcessLogin State: 0
[7/20/2011 11:55:25 AM] Disconnected - From: 10.200.200.254
[7/20/2011 11:55:25 AM] -----------------NCM 6.1-------------------
[7/20/2011 11:55:25 AM] UseCustomMorePromptBehaviour: False
[7/20/2011 11:55:25 AM] Login Attempts: 1
[7/20/2011 11:55:25 AM] Custom UserName Prompt:
[7/20/2011 11:55:25 AM] Device Template: Fortigate-1.3.6.1.4.1.12356.ConfigMgmt-Commands
[7/20/2011 11:55:25 AM] System Name: caca2
[7/20/2011 11:55:25 AM] System Description: Fgt1000a Cluster
[7/20/2011 11:55:25 AM] System OID: 1.3.6.1.4.1.12356.101.1.10001
[7/20/2011 11:55:25 AM] OS Image:
[7/20/2011 11:55:25 AM] OS Version:

[7/20/2011 11:55:25 AM] Menu-Based mode=False
[7/20/2011 11:55:25 AM] FreezeLoginForPreCommands mode= False
[7/20/2011 11:55:25 AM]
-->StateChange: Connecting to server<--

[7/20/2011 11:55:25 AM] Got HostFingerPrint: 81:05:58:e0:04:1c:27:64:3a:1d:a1:c3:5f:47:43:72
[7/20/2011 11:55:25 AM] SWTelnet9 Crypto Information Begin
[7/20/2011 11:55:25 AM] Protocol = SSH2
[7/20/2011 11:55:25 AM] RemoteName = SSH-2.0-2VfVtZcjR0GL7
[7/20/2011 11:55:25 AM] SCcipher = aes128-cbc
[7/20/2011 11:55:25 AM] CSCipher = aes128-cbc
[7/20/2011 11:55:25 AM] Keys = ssh-rsa
[7/20/2011 11:55:25 AM] SWTelnet9 Crypto Information End
[7/20/2011 11:55:25 AM]
-->StateChange: Connected to server - idle<--

[7/20/2011 11:55:25 AM] Solarwinds.Net SWTelnet9 Version 9.0.27
[7/20/2011 11:55:25 AM] Connected!
[7/20/2011 11:55:25 AM] -->
[7/20/2011 11:55:25 AM] -->
[7/20/2011 11:55:25 AM] ProcessLogin State: 0
[7/20/2011 11:55:25 AM] -->
[7/20/2011 11:55:25 AM] --> Use of this computer system indicates that you have read these terms and agree
[7/20/2011 11:55:25 AM] --> to be bound by them. Use of this computer system is restricted to authorized
[7/20/2011 11:55:25 AM] --> users only. All activity is logged and regularly checked by systems personnel.
[7/20/2011 11:55:25 AM] --> Individuals using this computer system without authority or in excess of their
[7/20/2011 11:55:25 AM] --> authority may, at Halogen's sole discretion, have their use revoked. If, via
[7/20/2011 11:55:25 AM] --> use of this computer system, you make illegal services available or negatively
[7/20/2011 11:55:25 AM] --> impact the performance of this computer system or its services, Halogen reserves
[7/20/2011 11:55:25 AM] --> the right to seek all available legal remedies.
[7/20/2011 11:55:25 AM] -->
[7/20/2011 11:55:25 AM] --> (Press 'a' to accept):
[7/20/2011 11:55:25 AM] ProcessLogin State: 0
[7/20/2011 11:55:26 AM] TimerTick: mstrData=< (Press 'a' to accept):> State=3 - Connected to server - idle
[7/20/2011 11:55:26 AM] Pending Disconnect = False
[7/20/2011 11:55:26 AM] Sending to get a banner!
[7/20/2011 11:55:26 AM] <--

[7/20/2011 11:55:26 AM] -->
[7/20/2011 11:55:26 AM] -->
[7/20/2011 11:55:26 AM] -->
[7/20/2011 11:55:26 AM] ProcessLogin State: 0
[7/20/2011 11:55:27 AM] Disconnected - From: 10.200.200.254

How can I modify the Template to fix this issue ?

Thanks in advance,

Alex Martins

Find more posts tagged with

Accepted answers

ElDeeBee

If all it is waiting for is an "a" to continue try to add the following line to the template:

or if it needs a carriage return as well:

All comments

FormerMember

Going 1..... Anyone ??

ElDeeBee

If all it is waiting for is an "a" to continue try to add the following line to the template:

or if it needs a carriage return as well:

FormerMember

Thanks Lorenzo, it worked like a charm :-)

FormerMember

Yeah nice one Lorenzo !! This worked for me also