Freeware License Exceeded

Question

Hello all,

I am in the process of migrating my CatTools instance from one server to another. Following the advice in a separate thread, I had Kiwi support re-issue a license key so I could do a full install of version 3.4.0 ( I know, old). The install and device migration went well. However, when attempting to backup configs I get an error that states my device limit has been exceed "20". I called phone support, who were supposed to generate a like for like license, but it seems this was done incorrectly, and I now have 1 half-working version of CatTools. Does anyone have experience with this error? What's the best process for resolving it?

kevinbowman1027 · Answer

We don't have current maintenance, thats why Jan from Customer service instructed me to ask on Thwack.

bkyle · Answer

Kevin,

If you have current maintenance, I would recommend opening a case with us.

kevinbowman1027 · Answer

Actually, in comparing the two I noticed the name is incorrect, on the old server it is SW####### and on the new server it has the name of my company listed twice, side by side. Both indicate enterprise edition, and both indicate version 3.4.0.