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CatTools 3.10x e-mail problem

stefan2015

Dear Sir/Madam,

When using CatTools version 3.10.x we don't receive any e-mail when a scheduled job is completed.

Only inside CatTools we get the message: error with schedule. Nothing else after it but, we do receive an e-mail when we use test the e-mail settings.

So we where wondering, if you guys might have some ideas where we should look at?

The Solarwinds Customer Service did forward us to this forum. So hopefully you guys are able to help us out here.

Kind Regards,

Stefan

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bkyle

Stefan,

Please look in your CatTool3 directory for a file called SendMailLog.txt. This will show communication with your SMTP server. If you are not finding the cause, you can enable verbose logging, by going to Options\Setup:

You can use the test button to send a message.

stefan2015

Bkyle,

Thank you for responding.

I found the SendMailLog.txt and within this log I searched for an error message. That refers to the subdirectory of mailqueue within the CatTools directory.

When I open this email message. I get some information and as subjet that there is an error with the schedule job. But no error code or something like that. Do you need this file to help me further?

With kind regards,

Stefan

bkyle

Stefan

How big are the files in the mailqueue folder?

stefan2015

Bkyle,

Most files vary from 2 kB to 27 kB as size. With a few exceptions that are bigger.

All files together in the mailqueue folder are in size 73.2 MB.