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Crash In Cattools

Hi I was running 3.5.0 as a service and I found the following:

2011-02-04 09:06:23 3-Info 0 CatTools Service Stopping scheduling timer
2011-02-04 09:06:23 3-Info 0 CatTools Service Starting scheduler
2011-02-04 09:06:23 4-Debug 0 CatTools Service Loading activity schedule times from database.
2011-02-04 09:06:23 1-Error 0 Kiwi CatTools Service *** INTERNAL PROGRAM ERROR - Please contact support via http://www.kiwisyslog.com/support ***
2011-02-04 09:06:23 1-Error 0 Kiwi CatTools Service Service Version 3.5.0 | Error Number: 10 | Description: This array is fixed or temporarily locked | Module Name: DBCatMain.bas | Procedure Name: CatDBScheduleTimesLoad | Line Number: 120 | Date and time: 2/4/2011 9:06:23 AM
2011-02-04 09:06:36 1-Error 0 CatTools Manager The Service is not running.

It was all running normally up to that point. I stopped the service to look at a report (to check regarding my comment regarding the html reports from config uploads) and I unchecked a couple of spurious boxes in one report (I had accidentally ticked the "override email..>" boxes but hadn't specified the email address, so I unchecked these) THen I restarted it and this hapopened.

I am just upgrading to 3.6.0 anyway and it has restarted OK after the upgrade so I'll let you know if it happens again, otherwise assume it was a one-off.

David

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Spartacus

Hi David,

When you say you stopped the service, do you mean you hit the STOP button in the CatTools Manager UI (in the Activities pane) to stop the CatTools scehduler timer; or did you stop the actual CatTools service (via the Windows Services Manager?)

Kind regards,

Steve

DavidRickard

Sorry Steve, I should have been clearer. I pressed the "Stop Timer" button in the manager program.

Spartacus

Thanks for the confirmation David. I just wanted to check that you weren't stopping the CatTools service itself, which will cause errors to occur. (For others following this thread, I'd like to state that the CatTools service should never be stopped manually unless there is a real good reason to do so).

The error you received relates to resizing of an array which relates to the scheduled activities. I can't recall seeing this type of error in the past occur, so I'd chalk it up as a one off.

After upgrading to 3.6.0 if the same issue occurs, please raise a support ticket with SolarWinds support so we can get some diagnostics files from you.

Regards,

Steve

DavidRickard

OK thanks I'm happy with that.

Cheers