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EOC Map Converter

The remote SolarWinds servers have been added to EOC successfully.  I am having a difficult time importing the maps that were created for nodes on the remote SolarWinds servers into the EOC console.  I have been on the phone with SolarWinds tech support with no success.  Some of the troubleshooting solutions includes files/folders permission issues verification; checking the MapStudioFiles in the database for missing information; checking the EOCMapConverter logs on the EOC server to verify errors. 

I have assigned this task with an urgent time for completion.  Any additional assistance is greatly appreciated.