Hi everyone,
We've got devices that are switching to Azure AD and when our support users attempt to log in, DWRCC.exe crashes. The .wer file shows this as the error. Has this happened to anyone else and is there a workaround or resolution? Thank you.
Version=1
EventType=APPCRASH
EventTime=133066203072636171
ReportType=2
Consent=1
UploadTime=133066203110557475
ReportStatus=268435456
ReportIdentifier=3030a5e0-94fa-41fa-800d-04dc5337a6a2
IntegratorReportIdentifier=e2823e84-2989-40a0-a8cc-778ccd325bd8
Wow64Host=34404
Wow64Guest=332
NsAppName=DWRCC.exe
AppSessionGuid=00001314-0001-000d-3a14-fd4d01bfd801
TargetAppId=W:00066f13c8860552163219c162c6d4d174f300000904!0000ba2d99be5aeb5d71f7312517b50eb9fbd7e455ba!DWRCC.exe
TargetAppVer=2021//06//15:15:08:10!0!DWRCC.exe
BootId=4294967295
TargetAsId=3207
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=e46275e8cd104f06d39960d1eb406c49
Response.BucketTable=1
Response.LegacyBucketId=1412266412868660297
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=DWRCC.exe
Sig[1].Name=Application Version
Sig[1].Value=12.2.0.1206
Sig[2].Name=Application Timestamp
Sig[2].Value=60c8c25a
Sig[3].Name=Fault Module Name
Sig[3].Value=DWRCRSS.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=12.2.0.1206
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=60c8c033
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000943ed
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=4243
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=4243905e2fb391a260d2f9674c72c0f5
UI[2]=C:\Program Files (x86)\SolarWinds\Dameware Remote Support\DWRCC.exe