Stuck at initializing white screen

I have loaded DameWare on a Windows 10  machine but it will never open the desktop.  It is stuck at "Initializing" with a white screen.  I have tried the smart sizing solution but that didn't work.  I have also created the MSI to try to run it from the machine instead of a remote install.  It has the same settings as the other Win10 machines we have it on.  Do you have any ideas?