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DameWare Remote Support (DRS)

Forum Dameware only recognizing 3 monitors yet there are 4

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Dameware only recognizing 3 monitors yet there are 4

gpehriz over 6 years ago

One of our workstation utilizing 4 tv's but when remoting in using DameWare 12.05 does only recognize 3 Monitors.

On windows display setup it shows 4.

I am so confused.

Anyone had this issue before?

0 gpehriz over 6 years ago

Forgot to mention I am on Windows 10 x64 Enterprise
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0 milan.hulik over 6 years ago

Are you using Mirror Driver, when connecting? If so, it does not support monitors with negative coordinates. Try unchecking "Use MRC's Mirror Driver if available" in DMRC when connecting and see, if you will see all 4 of them.
Also, what's the quality of the connection? Is it somehow lagging?
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0 gpehriz over 6 years ago in reply to milan.hulik

Here are my settings
This is all in same network so speed cannot be the problem,
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0 milan.hulik over 6 years ago in reply to gpehriz

Have you tried unchecking the checkbox, that I highlighted in my screenshot?
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0 gpehriz over 6 years ago in reply to milan.hulik

Still 3 monitors showing + V
Sorry I took long to answer.
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0 milan.hulik over 6 years ago in reply to gpehriz

Open a support ticket then: Success Center - SolarWinds Worldwide, LLC. Help and Support
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