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DameWare Remote Support (DRS)

Forum Desktop goes to lock screen when I remote in and try to do anything

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Desktop goes to lock screen when I remote in and try to do anything

gneal1 over 6 years ago

I have a couple Windows 10 computers that when I remote to them, as soon as I even move the mouse to do anything, the desktop locks and I have to have the user unlock it. Then as soon as I try to do something again, it locks up the desktop again. It's a never ending cycle.

I have uninstalled and re-installed the Dameware client on the machines a couple of times, but it still isn't working.

Any ideas?

Dameware 12.0.4 via a Centralized Server

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0 aaronengineer over 5 years ago

gneal1, the only time I see this is when VNC or RDP are being used. Can you make sure you are using the mirror driver?
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0 aaronengineer over 5 years ago

gneal1, the only time I see this is when VNC or RDP are being used. Can you make sure you are using the mirror driver?
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