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I would like to include the tech time in the email updates that get sent out. Right now it sends the tech note date, name, and text. Is there a way to include the work time on these?
Hi, I am trying to create a report in WHD to show work time per tech per ticket. Currently we have a custom field setup for project codes - each ticket is assigned a relevant project code. We run a report of work time per project, per assigned tech - this reports incorrect data - based upon who is the assigned tech. So I…
I have a report that selects a custom field as the bar category (all I really want is the table though). The report tracks/tabulates weekly time spent across the values/projects for this custom field. Work time is tracked within the notes in the individual tickets. When a bar stack category or a repetition category is…
Does anyone know of a way to modify the date of the work time? We use work time to bill customers for services performed. If a tech performs the work on the 31st but creates the ticket and his time the next day (1st) then the time won't get billed until the following month. We need to find a way to go back and modify the…
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