The most recent content from our members.
OpsGenie – a cloud based alert and notification management solution – has recently announced integration with SolarWinds Web Help Desk. So, how does it work? * WHD sends an email to OpsGenie, which in turn creates a new alert in OpsGenie. * OpsGenie then sends alert actions back to WHD via Web Help Desk API. OpsGenie can…
We used to have an OS/SQL compatibility matrix for all product consolidated in this blog, but many of you have requested that we track this more formally, so here it is in a Success Center article: Windows Server 2012, 2016, and 2019 and SQL Server 2012, 2014, 2016 and 2017 Support We are going to update this matrix as…
We are excited to share, that we've reached GA for Web Help Deskv12.5.2 This service release includes: Clickjacking protection This release prevents malicious code from redirecting a hyperlink in the Web Help Desk user interface to an unauthorized third-party website or resource. Secure password reset logic After you…
It is my pleasure to announce that Web Help Desk 12.3 has reached RC status and is available for download from the SolarWinds Customer Portal for customers on Active Maintenance through June 1st, 2015. This release includes support for Parent/Child ticketing, allowing you to link multiple tickets to a one parent ticket.…
We are excited to share, that we've reached GA for Web Help Desk (WHD) 12.5. This release includes new dashboards delivering a much needed UI and performance boost to WHD. The release also contains user interface improvements aligned to our Unexpected Simplicity theme. The new features include: * Dashboard interface - New…
We are excited to share, that we've reached GA for Web Help Desk (WHD) 12.5.1 This service release includes: Improved application support * Microsoft Office 365 * Microsoft Exchange Server 2016 * Microsoft Windows Server 2016 Improved protocol and port management * The Server Options setting provides a user interface to…
I'm happy to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.4. Focus of this release was mainly security and stability of the application. Namely Security improvements * Improved security across the application for FIPS-mode SSL connections, namely* HTTP over SSL connections * Microsoft Exchange,…
HI Every One, I am installed SolrWinds (WHD) Web Help Desk. application & data base is in different server. Date base : ms sql express 2008 Each server having 12 GB RAM & 3 processor. WEB CONSOLE IS TOO SLOW ONLY AT THE TIME OF TICKET CREATION. kindly let me know the solution for this issue Thanks & regards Thangaraj
How many people have heard of Claude Chappe? What about semaphore? No? I'm sure everyone's heard of telegraphs and telecommunications though. Semaphores Way back in the late 1700s, this Chappe person took the age-old question of "how can I quickly communicate over large distances" and created the first practical…
We are pleased to announce the general availability of Web Help Desk v12.1.0. The contents of this release contain new features and improvements, namely, * Ability to de-escalate a ticket * Casper 9 support via Casper API * New REST API for Locations * New REST API for Assets * Improved help accessibility and many…
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