The most recent content from our members.
Hello, Hoping someone has a sample Alert Action that they can share or information in general, if this is possible... In an alert action (email), I'm looking for a way using SQL to query a different database on a different server, using variables for the current alert triggering to pull in that information to the email…
I would like to change the displayed fields in linked tickets currently the only available columns are "No.", "Date", "Status", "Client", & "Request Detail". I would like to change client our for assigned technician. Preferably, I would like to see both,
I don't think this is so much a feature request as a bug report. Currently (V12.1.0 HF3), if you choose to show incident ticket comments in the linked problem ticket (or vice versa), the comments are identified by a comment number in the bottom right hand corner of the ticket. If the comment is from a linked ticket, then…
I have a tech who is able to log in to WHD but when he tries to send emails it says his account is inactive. His WHD tech account is not but when i link it to a LDAP account it says that account is inactive. Where can i fix that?
Is there a way or a way around the linked tickets all showing up in the ticket stack? Ideally it would be nice to have these hidden or stacked while the only ticket being updated is likely be the parent, Problem ticket. I was thinking of setting up an action rule to change the assignment or status when a ticket is linked…
It looks like you're new here. Sign in or register to get started.