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HI all, I need to limit ticket views to ONLY the assigned tech, with techs that work on the same request types and work in the same department. This would include not being able to search for tickets not assigned to the tech. Any ideas?
Is there a way each tech in our organization can have custom filters in their "Group Ticket View"? For example if tech A does not want to see tickets assigned to tech B but tech B wants to see all tickets, is this possible?
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