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Perhaps the best part of being an IT pro—of being a technology professional in general—is that you don’t really have a choice. It’s an irrepressible self-nomination to a task force of incredibles, who prefer to wield their powers out of sight, but hope the results change the world for the better. And when you rise to the…
There’s two ways to get things done—the hard way or the easy way. The same holds true with help desk management. There are many micro to small businesses who do not have the resources to manage their help desk, and end up spending more time and effort doing the job manually—by tracking tickets via email, updating statuses…
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