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Do you often get complaints from customers about the amount of time it takes to reach a support technician? What steps have you tried to overcome this issue? * Round-the-clock customer service * More technicians * Automation of customer service operations using a help desk or a ticketing tool. You can improve the…
Hi everyone, I was wondering if anyone else has had the joy of working with technical support on auditing errors in their information service log and were advised to simply ignore failed queries related around cloud monitoring ? Few hundred of these per hour no big deal, just ignore it. "2019-07-01 22:44:41,814 [STP…
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