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I'm looking to report on peak call traffic for my organization, and I was wondering if it was possible to generate a report in VNQM that would show me the peak number of concurrent calls that went through our cube in a given day? I attempted to make one using the Call Activity/Calls in Progress, but the numbers seem very…
Hello, I am looking to create a dashboard that tracks and reports call counts for the current and last month as well as duration (in mins) for those calls. It would also be ideal to be able to track which phone systems these calls are going through, along with a simple count of how many of our sites use each phone system.…
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