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I am having an issue which I did not have while testing. can anyone please help help An error last occurred at 7/24/14 11:01 am while attempting to retrieve e-mail from XXXXXXXXXXX The server 'outlook.xxxxxxxxxx.com' returned a 401 status, indicating the provided username/password is not authorized to access the Exchange…
It would be nice if I could choose wether or not a request type sub-selection (after the initial request type is selected) is required or not. See attached image: I would like to make that 3rd drop down an optional choice.
It’s an indisputable fact that IT troubles stem from infrastructure problems, and we know they just can’t be from Mars or Venus. But that’s just most of the trouble tickets—not all of them. Help desk staff deal with all sorts of system issues and IT support requests covering system hardware, software, IT policies,…
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