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Hello Community I recently setup a client admin profile, but client still receives these two errors upon try to add ticket notes. 12.7.7 - Build #12.7.7.8388 Please Advise Thank you, Michael
When clients are set up as client admins, they cannot filter the History tab by client to see only a specific client's ticket. The sort for Client is available, but a filter would be a cleaner view.
A Client Admin can search Ticket History for their building, but they are unable to search for tickets related to a specific asset tag (computer) that is assigned to the ticket. The Client Admin (principal of the school) would like to know which computers (assets) are in the help desk system at any given time pending…
Is it possible to filter the Ticket History by Client? This is necessary when a Client Admin can see all the tickets but needs to isolate specific Clients. Filtering by Status and Type work well, but if a Client has access to view other Client's tickets, can they filter or sort by Client? Thank you, Peter
Currently, Client Admins receive all notifications for their respective Location(s). We would like to be able to exclude Client Admins from notifications for specific Tech Groups. Adding 'Client Admin' as a selection option to the 'Default Selected Email Recipients' within Tech Group Levels should easily achieve this.
Client Admins that have the right to submit tickets for others, when they select the radio button for "Other" and type the user's First or Last name in the client lookup box, never get any result when they click search.
Currently client admins must be assigned to a building and a ticket type which is fine however I would like to simpler way to give client admins access to all locations without having to go to each location and entering multiple of the same users over and over again. Possibly allowing client admin groups that could be…
Can you set up a client admin account to be able to run reports?
Hey All, I've assigned roughly 1000 End users spread out across multiple locations as a client admin so that they can view each other's location cases. The Excel Template was fairly easy to use in getting these assigned quickly, but I cannot seem to assign a specific client admin role. There are a few request types that…
I'd like to have all the clients be able to view my current ticket queue. I'm the sole tech and would like all clients to be able to see the current ticket load so they can see what I'm working on. How would I enable that? It looks like I could just make everyone a client admin, but I'm not sure if that's really the best…
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