The most recent content from our members.
We're excited to announce general availability for version 2025.1 of the SolarWinds® Platform, SolarWinds® Observability Self-Hosted (formerly Hybrid Cloud Observability), and all Network and Systems modules. Want to see everything new? Check out the blog post: SolarWinds Platform and Products—Version 2025.1 is Now…
Improving impact assessment with more flexible object relation. Today we’re excited to announce the release of our new connector to Microsoft Power BI, giving you more power to analyze incident data in SolarWinds Service Desk. The new connector, SolarWinds Service Desk, available in the Power BI Desktop application, gives…
We're excited to announce general availability for version 2024.4 of the SolarWinds® Platform, SolarWinds® Observability Self-Hosted (formerly Hybrid Cloud Observability), and all Network and Systems modules. Version 2024.4 is now available for all customers under maintenance, so log in to your customer portal to download…
Before we jump into this release, if you are interested in sharing your story on how you’ve been changing the game within your IT department, and how SolarWinds Service Desk has helped; we’d love to spotlight you and your success. Send a message to rj.gazarek@solarwinds.com if you’re interested. I hear he might have some…
Data pull improvements in PowerBI: In June of last year we released our new PowerBI integration to a lot of excitement from you all. Today we’re releasing some improvements to how the connector pulls data from SolarWinds Service Desk, with changes to frequency, incremental data pulls, and now the inclusion of asset data!…
Asset selection by requestors: Streamlining efficiencies in SolarWinds Service Desk is a hallmark of what we’re always trying to achieve. Now when requestors submit a new incident related to one of their devices, we can populate a list of assets the user owns, allowing them to select the asset their incident is related to.…
Dynamic Approvers ensure the correct approvers are in place. One of the more challenging things to do, in any organization, is to keep your service requests and runbooks up to date with the correct approvers. You are now able to build relationships directly on a user’s profile, so your workflows auto-fill the correct…
We hope everyone is off to a strong New Year. We had a lot of new features and enhancements added in 2023 and we’re not slowing down for 2024. Please watch your emails for our upcoming quarterly customer roadmap webcast that will be held in March. Driving stronger approval collaboration by viewing other approvals in the…
Getting what you’ve paid for and not wasting your budget. SolarWinds Service Desk can serve as your system of record for purchase orders today. When making purchases for your company, purchasers may not receive the full order right away. Now customers can track how many items in an order were received to maintain records…
We’re pleased to announce the current release of Web Help Desk 12.8.1 is available on the SolarWinds website and in your customer portal. As with all versions, there are many updates, including bug fixes, code refactoring, and features. We’re especially excited about a few things in this release. What’s New? * Faster…
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