The most recent content from our members.
On October 12, we’ll take a deep dive into SolarWinds® IT service management (ITSM) and IT asset management (ITAM) so you can expand your mastery of the service desk and enhance your organization’s service management strategy, design, and delivery. From foundational configuration considerations and leveling up your…
Featured Episode: IT Asset Management With Discovery Agents August 10, 2021 Managing IT assets can be a challenge if you don’t have a powerful tool to accurately track your IP-connected devices. Whether it’s ensuring all your employees are using the latest operating system software version or quickly attaching a related…
Edit or add an Asset Status.
Asset Management: Discovery and CMDB 1. New! Microsoft Intune MDM Integration We are glad to announce the addition of the native integration to Microsoft Intune MDM. This will allow you to pull mobile device data collected by Intune and pull information to SolarWinds Service Desk without installing Discovery agents. Follow…
Integrations Updates SolarWinds Service Desk and Orion Platform Integration Update To help you and your team maintain more accurate “First -Response” service-level agreement (SLA) management, Orion® Platform alert updates automatically added to service tickets originally generated from Orion Platform alerts won’t be…
Does anyone have experience with both of these products? Why does everyone recommend LANsweeper rather than Solarwinds Asset Discovery? What are the pro's and con's of each?
SolarWinds Service Desk has two updates to configuration management functionality. 1. Discovery and Orion Dependency Mapping Integration We are excited to announce that SolarWinds Discovery and Orion integration, which incorporated asset information from the Orion Platform into SolarWinds Service Desk, has been enhanced to…
We are glad to announce the addition of the IT Asset Management module to our native mobile apps (Android and iOS). The first record type that you can view and manage on the go is ‘Computers’. From this version on, you can use the Service Desk mobile app to search your inventory, view specific items and update their…
Nearly every organization is dealing with COVID-19 and its impact, which includes financial pressures that lead to reduced IT budgets and a need to cut costs. However, reining in costs such as IT spending on hardware, software, and cloud services isn’t easy if you don’t have full visibility into your assets. Many…
Many organizations already have or are moving their IT infrastructure to the cloud, as 61% of organizations are running their workloads in the cloud today, and this will increase to 85% of organizations by 2021.1 As a result, many customers are using Amazon Web Services (AWS), the world’s leading cloud computing platform…
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