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In the effort to have automated cascading requests, we have attempted to create a situation where one ticket creates linked child tickets. This works to a point... Issue It seems that the the parent ticket customer information cannot be inherited automatically to the child tickets either as a related and enforced…
We have successfully implemented LDAP authentication in our Serv-U environment. However, we are running into an issue with how LDAP groups work in Serv-U. In our setup, an ActiveDirectory user may be assigned to one or more AD security groups. Each security group is associated with a corresponding Serv-U security group…
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