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We currently have a Ticket Report setup to record "Work Time" on tickets worked on between specific date ranges by our techs. We have encountered an issue where the "Work Time" on these tickets applies to the "assigned tech" and we have no way to creating a report that accurately shows the "Work Time" for all of the…
The ability to see how much cost would be incurred based on the time spent by technicians (or other users) on incidents.
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