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This idea is to enhance the "Assigned Tech" area of Quick Tickets, so that when a Quick Ticket is used, there can be more control over who is assigned a ticket created by the feature. The image below illustrates the proposed changes: The existing "Request Type" field on the Quick Ticket can be removed as the new "Default…
This feature request is to make it possible to program a Quick Ticket, so that you can associate the new ticket that's created using the future, to an EXISTING ticket. Right now when you program a Quick Ticket, the top of the screen is absent the "Problem Search" and "Request Search" tab that will appear in a normal…
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