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Bring your own device (BYOD) is not new to IT. Most companies are allowing employee-owned devices access on the corporate network. It may lead to cost-savings to the management and a fair deal of employee convenience, but, for IT, it is certainly an uphill task with a boatload of management headaches. While there are known…
It’s an indisputable fact that IT troubles stem from infrastructure problems, and we know they just can’t be from Mars or Venus. But that’s just most of the trouble tickets—not all of them. Help desk staff deal with all sorts of system issues and IT support requests covering system hardware, software, IT policies,…
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