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Here in these early days of January, it feels the same way weekends did on Saturday mornings when I was 8 years old—a giant bowl of Sugar Frosted Choco-Bombs in my lap, cartoons on TV, and hour after hour of joyful opportunity spread out in front of me. However, in the years since I was 8, I have learned a few things: *…
I need to be able to define resolution codes for my team to use when closing a ticket. I also need to designate it as a required field in the web interface. This will help me a great deal when preparing for audits and for tracking incidents that may be related to problems. I don't want to have to use status entries to…
Happy New Year, everyone! I hope 2014 treated you well and 2015 delivers ten fold in your favor. This month we're kick starting the new year with a few resolutions of our own, let's see if you can keep up. The latest version of SolarWinds Web Help Desk 12.2 was recently released with several new features, like DameWare…
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