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Is it possible that I can create a hidden custom field which would auto-number the tickets? I have a request type that tracks roadside assistance requests. One field is for the type of incident that occurred. It is a multiple choice field since some things are not mutually exclusive. As an example, the choices are: *…
Hello, We have a need to have a trigger occur after a set amount of time. So lets say, 1. HR submits an employee separation ticket 2. We perform the request of the ticket (lets say we deactivate the accounts or change passwords) 3. This ticket could get resolved or closed 4. At the original ticket creation or at close it…
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