The most recent content from our members.
If there’s anything the pandemic has shown us, it’s the value of providing a solid customer experience. This article by Brandon Shopp, group vice president of product strategy at SolarWinds, maps out two key technologies agencies should consider to ensure citizens are getting the information they need in a timely manner.…
Two years ago, we rolled out the Web Help Desk system to replace our Home built SharePoint system in our main office. Although the SharePoint system worked (for he most part) it was not a professional looking or feeling system. Web Help desk brought that to us. However, it was a tough fight. Every time I turned around, the…
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