The most recent content from our members.
I posted a couple threads regarding average open times and response rates previously, saw each post received lots of views but no discussion. Is anyone using the reporting capability of Web Help Desk for reporting metrics of Key Performance Indicators (KPIs), or the fact that there's little to no discussion of WHD with…
--SELECT from Inline View SELECT AVG(a.AVERAGE_of_Availability) as "Total Average", MIN(a.AVERAGE_of_Availability) as "Minimum Average" FROM (SELECT TOP 10000 CONVERT(DateTime, LTRIM(MONTH(DateTime)) + '/01/' + LTRIM(YEAR(DateTime)), 101) AS SummaryMonth, AVG(ResponseTime.Availability) AS AVERAGE_of_Availability FROM Nodes…
It looks like you're new here. Sign in or register to get started.