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I'd like to suggest adding an "Archived" state for Solution Articles. There are cases where we want to retain articles for possible future reference so we would prefer to not delete them from the platform. Currently, what we are doing is setting them to Draft or Internal state, or modifying the title/description to…
Currently only custom Service Desk states can be re-ordered in the list of states. Default incident states cannot be moved or have any custom states moved on top or below them. I would like to move all states around, placing the most used states at the top of the list for ease of use. The SW Technical Support team informed…
We have custom states for Incident & Change modules, but currently are missing the same for problem and release. I have up voted another feature request for problem states, but I see no mention of release. Please can we add the functionality of custom states to the release management module?
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