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TLDR: Allow support technician/incident assignee (Service Agent role) to redirect pending Approvals to any end user (Requester role). SWSD needs some options to enable less restrictive Approver options. There are some instances where it is appropriate for the incident assignee to be able to manually select who the Approver…
Hi, Separate to the description field that is part of the form itself, can there a field that describes what the catalog item should be used for that's visible to the user. We will have a number of change templates that would be in the change catalog and it would be good to provide some help / guidance to the user to…
Hi, I have an existing menu item that contains a broken link for a group of web transactions. I want to replace the link for this menu item so that it points to a new link for multiple web transactions. My question is how to create a new menu item that has one URL ( I am assuming it can only contain one URL) that points to…
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