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When adding notes to an existing ticket, adding the ability to tag a tech/client with either "@ or #" which would automatically add them to the CC fields would be helpful to keep all relevant stakeholders involved in any ticket updates.
I have an environment that does not have an SMTP server but need to get alerts from Orion to create tickets in Web Help Desk. I did the Solarwinds Integration but fear that this is running over SMTP (if its not then I would love to know which port it is going over) and the integration says it has been successful. I also…
With the mobile MSPMANAGER app, I think it would be a good idea to add a signature page for completion of tickets. Rather than just word of mouth when a ticket is completed, you could have the clients signature as proof of completion. You could have a separate button, tab, or when you select the complete option a pop up…
Hi, I'm trying to export all tickets from WHD. I know how to export the current selection of tickets as a TSV. but this is limited to 100 tickets. Is there a way to export from the WHD database its self in a bulk fashion? Any advise would be greatly appreciated. *edit* I have tried the following.
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