The most recent content from our members.
To receive updates on the WHD roadmap, JOIN thwack and BOOKMARK this page We are currently in the planning phases for the next release, based on user feedback we are investigating following areas. As we move forward we will update this post to reflect what we are working on short-term. If there is anything missing or…
We are pleased to announce the general availability of SolarWinds Web Help Desk 12.0.1. This is a service release, which contains number of improvements and fixes. Namely, * Installation issues with non-standard installations * Friendlier and more informative messages during installation and upgrade * Certificate issues on…
OpsGenie – a cloud based alert and notification management solution – has recently announced integration with SolarWinds Web Help Desk. So, how does it work? * WHD sends an email to OpsGenie, which in turn creates a new alert in OpsGenie. * OpsGenie then sends alert actions back to WHD via Web Help Desk API. OpsGenie can…
Web Help Desk (WHD) is an easy to use, but also flexible tool for your IT team and even-though we are working on many great new features or improving existing like recently added Orion Integration, there are still less-known areas, which I call the hidden gems. As a technician you want to use formatted text in your…
We are excited to share, that we've reached GA for Web Help Deskv12.5.2 This service release includes: Clickjacking protection This release prevents malicious code from redirecting a hyperlink in the Web Help Desk user interface to an unauthorized third-party website or resource. Secure password reset logic After you…
It is my pleasure to announce that Web Help Desk 12.3 has reached RC status and is available for download from the SolarWinds Customer Portal for customers on Active Maintenance through June 1st, 2015. This release includes support for Parent/Child ticketing, allowing you to link multiple tickets to a one parent ticket.…
We are excited to share, that we've reached GA for Web Help Desk (WHD) 12.5. This release includes new dashboards delivering a much needed UI and performance boost to WHD. The release also contains user interface improvements aligned to our Unexpected Simplicity theme. The new features include: * Dashboard interface - New…
We are excited to share, that we've reached GA for Web Help Desk (WHD) 12.5.1 This service release includes: Improved application support * Microsoft Office 365 * Microsoft Exchange Server 2016 * Microsoft Windows Server 2016 Improved protocol and port management * The Server Options setting provides a user interface to…
We have reached the Release Candidate (RC) status for Web Help Desk (WHD) 12.5. RC1 is the last step before general availability and is a chance for existing customers to get the newest functionality before it is available to everyone else. Web Help Desk 12.5 includes the following enhancements: * Dashboard interface – New…
We are proud to announce that Web Help Desk (WHD) 12.5 Beta 1 is now available!!!! The team has been working hard at producing the next release for WHD. The Beta is open to WHD customers currently on active maintenance. Your feedback on the beta is key to our development. As an added incentive, beta users who submit…
It looks like you're new here. Sign in or register to get started.