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Has anyone successfully used WHD as the incident/issue mgmt. tool for SCOM? We've had SCOM in place for many years, but the portal isn't great for working an issue. Ideally the alerts would open a ticket. Action on the ticket would change the status of the alert in SCOM, and resolution of the ticket would resolve/close the…
As support teams religiously measure the timeliness and quality of support delivered, it is also important to institute a mechanism to gauge customer satisfaction and understand what impact tech support has made on your customers. Impressing and delighting customers is getting to be a significant focus for all types of…
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