The most recent content from our members.
Would it be possible to add a Tech Permission to be able to edit checklists? Or, allow Administrators to create checklists that can't be altered?
Given the new process for KCS in WHD (Managing FAQs), what is the current functionality of the "solutions" checkbox available when editing tech notes? From what I can tell, it seems to circumvent the KCS process to add FAQs to request types that are not FAQ-enabled. Can this behavior be changed anywhere in the application…
If I set a tech's permissions to be able to edit asset data but not client data, that tech can go to the assets tab, select an asset and make edits. (as expected) However, if that same tech goes to the clients tab and clicks on an assigned asset for that client, and then clicks the edit button for the asset he/she is not…
Currently when viewing request types in Setup --> Tickets --> Request types there is no checkbox to show/hide archived ticket types from the view. This could be made a permission for tech groups.. If you have a large amount of request types and you have been using the system a while you may have a large number of archived…
It looks like you're new here. Sign in or register to get started.