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When an agent hits the + button to create a new ticket, it always creates an incident. It would be nice if the agent had an option between Incident and Service Request when pressing this button. Tickets come in from phone or walk-ins, which agents have to enter. These tickets are not always incidents, and creating a new…
For those of us who utilize more than one instance of SolarWinds service desk in our organizations, it would be helpful to also be able to brand the agent platform interface so it is easier to distinguish which instance you are in as an agent. Even just being able to select a different color scheme would help.
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