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This idea has been floated several times in the forum under various names. In one iteration it was for a PM to be able to see their team's tickets. In my situation it is to allow small groups see each other's tickets. (We use WHD for processing similar transactions from hundreds of small units.) It would be very, very…
Hello, We use WHD to track tickets through a workflow process that often involves back-and-forth discussion between Tech and Client. We use the LDAP Department to group clients by Department and have configured department specific Client Admins to allow some users (senior executives within the departments) to view all the…
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