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When creating a Dynamic Form Rule, Not all fields in a given scope are available as a condition. One example that's really affecting us, is that "Type" is not available for "Other Assets". This forces us to create a giant list of parameters that are displayed for every asset.
We have some newer Vertiv (used to be Emerson/Liebert) webcards, specifically the RDU-1xx model, which its sysobject appears to be falling under the Machine Type of "Net-SNMP - Linux" and more importantly the Node Category of "Server" and not Network I read the thwack post about editing the net-snmp config on the linux OS,…
For new report requests, I want to require that they attach a mock-up of what the user wants their report to look like.
Hello, I am using a python script to query the REST API. I am querying data from the Orion.Nodes table. Question: What attribute has the information about the Node "Type"? I want to know if the node is a Switch, Router, Firewall, Storage Device, etc... I looked at the data in most of these fields on the Orion.Nodes table…
Our school staff submit tickets by email. When I assign a Ticket Type to the Ticket, I would like the ticket to get auto assigned to a technician. That was working for us until this year. We added a 2nd Technology Coach, and now some tickets do not get auto assigned correctly. The problem is we have hardware technicians at…
How to make Attachments field mandatory (other mandatory fields have red asterisk forcing users to populate the field) in a new Request Type that collects data?
I would love to have the ability to have the Ticket Type defined by the Request Type. This would go along way in providing more accurate reporting for us, and allow us to more accurately prioritize work. Right now everything comes through as a Service Request and you have to manually change it an Incident.
Hi, I have a lot of subnets in IPAM and I now realized that the ones that are not in use (which I imported with the display name "free" or "Spare" and the custom field Category='free') should rather have the type supernet instead of subnets! I was wondering if i could fix this with an SQL Update which would look something…
Setting up the Web Help Desk for a multi-company support group, I have discovered a n administrative nightmare. We have external parties logging calls for our clients - eg they manage some application, and have a request for us. They work with multiple of our customers. We need to restrict the request type per company as…
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